"TCI is a BIG PLUS in our book"

Dear Michael,
I want to thank you and let anyone who reads this know that TCI Technology is a BIG PLUS in our book. It’s unnerving when the decision is made to switch IT companies’ mid-year and you are not an IT person yourself.
The switch went smoothly and our assigned IT rep, Nick was here first thing on Monday morning to ensure the day would run just as smooth, as if nothing ever happened. When we first met, your demeanor was relaxing, honest and you answered all my questions without a hitch.